Terms & Conditions

The legislation of the Republic of Latvia states that the owner of an online store must keep the delivery and return times of goods, as well as the right to refuse. Such a clause is called a distance contract. (MK noteikumi).

Distance contract

The seller of the goods offered in this online store, on the one hand, hereinafter referred to as the Seller, and the person who placed the order, hereinafter referred to as the Buyer, on the other hand, conclude the following Agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

Delivery and payment procedure

The buyer orders goods through this site, indicating the type and quantity of the ordered goods. The Buyer has the opportunity to pay for the goods using the payment means built into the Internet store, or by paying an invoice prepared by the Seller and sent to the Buyer by e-mail in accordance with the order. The invoice is issued electronically and is valid without a signature. You can also pay for the goods using a bank card, via the Internet bank or in cash upon receipt of the goods.

The Seller ensures the delivery of the goods within 10 business days from the date of receipt of payment for the goods, agreeing the delivery time with the Buyer. This usually happens the day after the order is placed.

Usually, the goods can be shipped on the day of the order, however, in some cases, the goods may be available within 1-5 business days.

If there is any delay then after receiving the order, we will contact You.

Delivery by courier is usually carried out on the next business day after receipt of Your order, however, in some cases, the terms may be up to 2-4 working days.

In the Baltics, we use Omniva and DPD parcel machines.

For the goods located in our warehouse, it usually takes place within 1-2 business days for Latvia and 2-4 business days for Lithuania and Estonia.

If there is any delay then after receiving the order, we will contact You.

Shipping to other EU countries can take 4-10 business days after order is confirmed. Usually, we use the EMS post service for this option.

We provide tracking numbers for all Omniva, DPD, and EMS shipments.

In rare cases, delays may occur due to the fault of transport companies due to increased traffic, for example on holidays. We promise to do everything possible on our part to send your order as quickly as possible.

We sincerely ask You to provide the correct and full address info including postcode and phone number with country code.

We are not responsible for delays in shipment due to the provision of incorrect contact information by the client.

We are not responsible for the local postage service in receivers country. If any  local delivery issue, then client need to contact itself.

Payment options

Bank transfer

After placing Your order, You will receive an invoice for payment by email.

PayPal

When placing an order, You can choose a payment via PayPal.

Credit or debit card

When placing an order, You can choose a convenient online payment method for You.

In cash upon receipt

Also, it is possible to pay for the ordered goods in cash upon receipt.

Cost of delivery

PICK UP AT THE OFFICE

DELIVERY BY COURIER

  • in Riga: 4.00€
  • in Riga: 3.00€ (for orders over 39€)
  • in Latvia: 11.90€ (prepayment)
  • in other EU countries: 23.90€ (prepayment)

via parcel machines

  • DPD in Latvia: 3.00€
  • Omniva in Latvia: 3.20€
  • Omniva in Lithuania: 9.90€
  • Omniva in Estonia: 9.90€

Right to opt-out

The Buyer has the right to refuse the goods within 14 calendar days from the date of receipt of the Goods by sending a letter of refusal to the Seller.

The Buyer is obliged to return the goods to the Seller within 7 days after sending the letter of rejection. All costs that arise in connection with the return of the goods to the Seller are borne by the Buyer.

The buyer cannot exercise the right of withdrawal if:

- the ordered goods cannot be returned due to their nature, they are perishable or can be quickly used;

- the ordered goods are transferred directly to the Buyer for an individual order;

Section 12, part six of the Law of the Republic of Latvia on Consumer Rights Protection states that “the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right to refuse”. The Seller reserves the right to deny the Buyer the right to withdraw or withhold compensation in the event of product damage, careless handling of the product during use, or failure to follow instructions if the original packaging of the product is lost or its packaging is significantly damaged.

Returns Policy:

1. The buyer on www.ravalux.eu ( "Buyer"), which is a consumer (a natural person) has the right, without giving reasons, within 14 (fourteen) business days to refuse the goods if it had not been used, damaged or its appearance is not essentially changed, t. i.e., the appearance of the goods or their packaging was limited to what was necessary to view the goods received. The Buyer must exercise this right responsibly and return the Product in its original proper packaging, as well as return all components of the Product. The costs of returning the goods must be borne by the Buyer.
2. Upon return of the Goods, the Buyer shall be liable for the decrease in the value of the Goods that has occurred in connection with activities that are not necessary to establish the nature, characteristics, and operation of the Goods.
3. The goods must be returned to the customer service center.
4. Upon receipt of the returned Product and assessing its quality, the Seller shall refund the money for the Product and its delivery expenses to the Buyer within 14 (fourteen) business days from the return of the Product. If only part of the Goods is returned, delivery costs will not be refunded. The seller is not obliged to cover such return costs.
5. The product must be returned in the original packaging (with instructions and warranty card, if the specified documents were delivered with the product). When returning, a VAT invoice must be submitted and the order number must be provided.
6. The Buyer is responsible for the complete set of the returned Goods. If the Product is not completed, the Seller does not accept the returned Goods.
7. The Buyer cannot exercise the right to return the Goods purchased in the online store if:
7.1. The Product is made according to the Buyer's instructions or the Product is clearly personalized (adapted to the Buyer's personal needs);
7.2. The Buyer has opened the packaging of the Product, which for health and hygiene reasons cannot be returned;
8. The right to withdraw from a distance contract within 14 (fourteen) business days without giving reasons shall not apply to legal persons (entrepreneurs).

Product quality:

9. The photos of the goods are for illustrative purposes only, the original products may differ from the ones shown. The photos provided cannot be used as a basis for claims. A product is considered compliant if it conforms to the sample, model, or description provided in the online store.

10. If the Product is of inappropriate quality, the Buyer may contact the customer service center at the address Slokas Street 52N.

11. Warranty service duration is from 7 to 30 (seven to thirty) calendar days. In exceptional cases, if the Goods are sent to warranty service centers in another EU country, the product warranty service process may take from 14 to 50 (fourteen to twenty) calendar days, depending on the nature of the goods. We emphasize that in all cases we try to implement the warranty service process in the shortest possible time.

12. The warranty obligations of the manufacturer of the Product are valid only if the terms of use of the Product have not been violated. Before using the Product, the Buyer must carefully read the operating instructions for the Product, if any.

13. Goods not taken from the warranty service center and/or the Seller and handed over for warranty service are stored for 3 (three) months. This period begins to count from the first notice to the Buyer, using the contact information provided by him (telephone, e-mail address, etc.) that the Buyer can receive the Product returned from the warranty service center. If the Buyer does not receive the Goods within the specified period, the Seller has the right to no longer store the Goods, the Goods may be utilized. In such a case, the Seller shall not be liable for the Buyer's information remaining in the unreceived Product and other losses of the Buyer incurred in connection with such destruction of the Product.

14. The guarantee provided by the Seller does not limit the rights of the Buyer, which, when purchasing a product or service of inappropriate quality, is determined by law. Disputes regarding the quality of goods, returns and other purchase and sale conditions shall be resolved in accordance with the procedures specified in the Goods purchase and sale regulations and on the basis of the legislation of the Republic of Latvia.

15. We will be happy to answer all your questions by e-mail at info@ravalux.eu and phone at +371 24668896.

16. Disputes between the Buyer and the Seller shall be resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer's complaint or the Buyer does not agree with the solutions offered by the Seller and determines that its rights or interests were violated, the Buyer may submit a complaint to the Consumer Out-of-Court Dispute Resolution Commission (more information on dispute resolution available at http://www.ptac.gov.lv/lv).

17. In addition to the foregoing, Buyer may use the Electronic Dispute Resolution Platform (ODR) to resolve disputes regarding goods or services purchased on the Website. More information http://ec.europa.eu/odr.


Goods of unsatisfactory quality or incomplete assembly

18. The Buyer wishing to file a complaint about the Goods of inadequate quality or incomplete assembly can do so at the point of receipt of the goods or by e-mail info@ravalux.lv.
19. When submitting a complaint, the Buyer must provide the following information:
19.1. Product order number;
19.2. Defect, signs of damage or missing part of the Product must be indicated/named;
19.3. Other evidence must be provided, such as a photograph of the goods, a photograph of the defect site (if it is mechanical damage and it is possible to take a photograph), a photograph of the goods' packaging, etc. c.
20. When submitting a complaint, the Buyer must indicate one of the ways of resolving the claim:
20.1. The Seller must eliminate the non-conformity of the Product - defects if the defects can be eliminated within a reasonable time without compensation;
20.2. reduce the purchase price accordingly;
20.3. to replace the Product with a similar Product of appropriate quality, except in cases where the defects are minor or they were caused by the fault of the Buyer;
20.4. to cancel the Agreement and refund the amount paid to the Buyer for the Product, if the sale of goods of substandard quality is a material breach of the order.
21. When reviewing a claim, a response must be provided within 14 (fourteen) days. In case of refund, the Seller shall refund the Buyer for the Product and its delivery costs. If only part of the Goods is returned, delivery costs will not be refunded.


Damaged shipment

22. Check the quality of the parcel delivered to your home in the presence of a courier. If you find it damaged:
22.1. indicate it to the courier who delivered the Product;
22.2. note in the delivery document of the consignment that the packaging is damaged and together with the courier fill in the Packaging damage (inspection) report;
22.3. inspect the Goods inside the packaging and, if damaged, record the damage with photographs. Photographs will be required for the Goods return procedure;
22.4. if the packaging is not damaged, the Goods do not need to be inspected in the presence of the courier. If you accept the shipment and sign the documents, it is assumed that the shipment has been delivered properly.

Data processing

By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used to enable the Seller to accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified email address.